Technical Support Specialist
About
I'm a computer repair expert who can solve all of your laptop, desktop and tablet problems. Expert level of computer hardware intelligence, First-rate understanding of regular hardware issues, protocols and applications. Number one goal is to timely resolved my customers computer related problems.
Professional Qualifications
CompTia A+ Certified Service Technician- 2011
AA Information Technology management-2009
Experience
United States Air Force-Computer Intelligence specialist
St. Johns District Schools-Technical support specialist
*Troublehsooting of advanced military systems
*Break down systems, remove malfunctioning hardware, and install new parts
*Check system softwares and date integrity
*Performance of all repairs with utmost Customer privacy
*Request informaiton about software and hardware issues and document all concerns.
*Resolved select issues with smart phones and tablets
Welcome to your solution and my resume
Certified Computer Repair Technician successful at developing unique troubleshooting tchniques, executing high-quality repairs, and providing sound installation services to customers. Qualified to repair both Windows and Mac systems. Knowledgeable professional offering technical and practical guidance on how to prevent future problems and prolong product longevity.
Highlights:
Toubleshooting, Hardware configuration, Software installation, Inventory management, System disassembly/reassembly, Tech-savvy, Organized
Experience for your reference:
United States Air Force-Computer Intelligence specialist
St. Johns District Schools-Technical support specialist
*Troublehsooting of advanced military systems
*Break down systems, remove malfunctioning hardware, and install new parts
*Check system softwares and date integrity
*Performance of all repairs with utmost Customer privacy
*Request informaiton about software and hardware issues and document all concerns.
*Resolved select issues with smart phones and tablets
Certifications:
CompTia A+ Certified Service Technician- 2011
AA Information Technology management-2009
Short term
goals
As a Technical support specialist my career goal is to support and serve every IT need my customers have.
Long range goals
1) Self-education of changes in the information technology field
2) Enjoying my current job.
3) Keep current skills in tune with my customer needs
4) Completing task with minimal impact to my customers
5) Educating my customers based on needs relating to software use.
6) Never keep work pending
CUSTOMER FOCUSED
1) Increase
Performance Metrics
2)Look for ways to better serve my customers
3) Earn a Promotion
4) Earn a Management Position
5)Learn new skills
6) Become a mentor
Artifacts
While in the United States Air Force I maintained Top Secret military systems while responsible for license coding.
Managed IT Intelligence based needs for US Air Force pilots
Renewed inspection requirements an materials
I have successful resolved and assisted with difficult issues relating to budget constrainsts and new growth systems.
I have processed inbound trouble tickets with a 20% faster than average response time.
I have implemented an issue resolution progress monitoring system which customers utilize to track their specific problems.
How to configure a copier
as a printer
Computer Topology design for student lab
While in my current job I have successfully defined IT solutions and then presented those solutions in written or oral reports. I have experience with Managing project dependencies, preparing project briefs, compiling reports and maintaining records.
While working as a Technical support I have successfully helped different project teams move through the various stages and decision points of multi-platform programs.
Database design for college database course.
Residents: St. Johns County, Florida
Service Areas: Duval, Nassau, Clay, St. Johns
Contact: Email only
Contact
